- How long does delivery take?
Delivery times include handling time of 1-2 business days plus transit time of 1 to 7 business days. Once your order is shipped, we will provide tracking information so you can monitor its journey.
- How much does shipping cost?
Parcel shipping is free on all orders across the United States (Lower 48). For LTL freight shipments, we charge exact carrier rates at checkout – no markups, just honest rates to pay the truckers who keep America moving. Visit our Shipping Policy page for full details.
- Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at info@YardPatriots.com with details and photos of the issue. We will work quickly to resolve the problem and ensure your satisfaction.
- Can I cancel my order?
You may cancel your order within 24 hours of placing it. Please contact our support team as soon as possible if you wish to make changes or cancel your order. Once the order has been processed, it cannot be canceled.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- Do you ship internationally?
Currently, we are focused on serving customers in the United States. However, we plan to expand our shipping options soon, so stay tuned for updates!
- How quickly can you answer my question?
We answer messages and emails in the order they are received and respond promptly, usually within 24 hours.
- Can I change my shipping address after my order has been placed?
Our warehouse staff often pack and ship orders within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can attempt to correct it before it departs. There’s no guarantee we can make the change, especially once it leaves our warehouse, but we’ll do everything we can.
- Will my order come in one package?
Depending on the size of your order, you may receive separate packages that could arrive 1-2 business days apart.
- Out of stock/backordered items?
If any of your items are out of stock, we will email you with an expected restock date. If items are not likely to be restocked within two weeks, we will automatically refund you for those items.
- Why isn't my tracking number working?
Sometimes tracking numbers take time to update in carrier systems. If your tracking number doesn't work after 24 hours, please let us know so we can confirm your shipment details.
- What do I do if something is missing or damaged in my order?
If any purchased items are missing or damaged, please contact us immediately to resolve the issue. We have a 30-day money-back guarantee from delivery, so please reach out within that time frame. To contact us, use the Contact Us page or email info@YardPatriots.com.
- Who bears the shipping cost?
We cover shipping costs for defective products. For other returns (such as customer remorse), you will be responsible for the actual return shipping cost.
- How can I contact customer service?
For any inquiries, please email us at info@YardPatriots.com, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page. Our support hours are Monday - Friday: 9:00 AM to 5:00 PM.